Personalised, one-on-one onboarding sessions provide expert knowledge and reassurance as customers set up crypto cold-storage devices

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Trezor, the original bitcoin hardware wallet company, today launches Trezor Expert, a service providing personalised, one-on-one, online onboarding sessions for Trezor customers as they set up their hardware wallets. 

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Trezor Expert aims to build user confidence as they begin their journey into crypto self-custody, ease customer concerns about making errors, and give them the knowledge to protect their crypto effectively. 

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Under the service, specialists in hardware wallet security guide users step by step through the set-up process so that the user’s hardware wallet is fully configured by the end of the Trezor Expert session. The specialists provide guidance on best practices and ensure that users understand the basic concepts correctly. The service is available seven days a week, including weekends, and users can book a slot at their convenience, irrespective of where they are in the world.

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Participants in Trezor Expert are encouraged to actively engage with the specialists, ask questions and seek clarification in order to fully benefit from the interactive learning experience. Trezor Expert sessions are designed to ensure that only the customer, and no one else, knows the wallet backup and other sensitive information.

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Matěj Žák, Trezor’s Chief Executive Officer, said: “For many people, their crypto journeys begin on centralised exchanges before they progress to taking responsibility themselves for storing their crypto on hardware wallets . We’ve seen this play out many times after the collapse of high-profile exchanges when our sales suddenly spike. But newcomers to hardware wallets sometimes lack experience, knowledge and confidence in setting up hardware wallets – turning to social media and internet research to help them through the process. We wanted to give customers access to personalised guidance from a trusted, reputable brand recognised for its commitment to security.”  

Žák continued: “Trezor Expert not only helps our customers to set up their hardware wallets correctly, it gives them the opportunity to explore the security considerations of self-custody in more detail as they cover topics such as private key management and safe online practices.”

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Trezor Expert is available for purchase on the Trezor e-shop at a price of USD 99. Customers interested in using, or learning more about, Trezor Expert can visit https://trezor.io/trezor-expert-session. 

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Note to editors

Product images and Trezor logos are available for download at the following link: https://trezor.visualbook.pro/en/imagery 

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About Trezor 

Trezor is the original bitcoin hardware wallet company, founded in 2013. It pioneered the development of the self-custody of crypto assets, empowering individuals with an open-source device that enables anyone to easily and securely hold cryptocurrencies.

Trezor has expanded to offer a whole ecosystem of easy-to-use both hardware and software  products that help protect users - from crypto novices to crypto experts. In 2023, the company launched its Trezor Academy initiative which educates grassroots communities across the African continent on safe participation in the bitcoin ecosystem. Trezor is part of SatoshiLabs, a technology holding company with various interests in crypto and bitcoin companies.

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Tropic Square, designers of transparent and auditable secure chip solutions, welcomes John Sirianni as Chief Executive Officer (CEO). Sirianni leads the company to scale up as they approach the pre-production tape out of their flagship product, TROPIC01, this year.

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With more than two decades in the semiconductor and cybersecurity industries, Sirianni brings his knowledge and expertise to lead Tropic Square to global scale. His previous experience includes embedded systems security consultation, strategic commercialization, and leading international deep-tech scale ups.

John Sirianni shares his vision for the company, stating “The engineering staff has crafted an industry leading open-hardware and auditable security chip, which enables device design teams to verify advanced security functions as they require.  Now it’s time to make it generally available for security sensitive device designers.  Device developers of AI-IoT edge devices, gaming & A/R devices, autonomous systems, M2M payment systems, advanced hardware authenticators are in need of open, transparent, and auditable cryptographic processing. Security through Transparency is what we are about at our core. ”

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This year, Tropic Square is on route for the pre-production of TROPIC01, a transparent and auditable secure cryptographic coprocessor. Under Sirianni’s leadership and guidance, the team is eager to bring their advanced cryptographic coprocessor chip TROPIC01 to the wider market, to address the growing demand for secure hardware devices.

‍“I’m super excited to have John on board. We have been very product development focused and now it is the time to advance the business side of our operations. I’m looking forward to working with customers from a broader market, and showing them that there is an alternative to security by obscurity. They can have cars now, instead of just faster horses. Offering this chip to the initial customers will also give us valuable feedback, so we can further refine our product to meet market needs” says Jan Pleskac, CTO.

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About Tropic Square

Tropic Square is a private company founded in 2020 as a response to the need for open architecture secure element chips. We develop and produce secure semiconductor device solutions that enable the auditability of its security implementations. Our chips and IP are tested by experts in the open source community and made available for community use. Tropic Square develops and produces auditable chips that meet the high security requirements of our customer’s design teams. 

For more information, visit tropicsquare.com

Trezor’s introduction of world languages embodies company’s commitment to broadening access to crypto security

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Trezor, the original bitcoin hardware wallet company, today introduces Spanish, French and German language services for its market-leading cold-storage devices and its cryptocurrency management app, Trezor Suite. 

The availability of Trezor’s leading crypto technologies in three world languages, alongside the existing English version, embodies the company’s commitment to helping as many people as possible to enjoy the freedom, financial self-sovereignty and utility of cryptocurrencies. Trezor will also launch Czech language services in April for the benefit of users in its home market, one of the world’s leading Bitcoin hubs.   

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With Spanish spoken by 599 million people worldwide, French by 274 million and German by 170 million – more than a billion people in total — the introduction of these languages to Trezor’s products and services echoes its goal of playing a key role in onboarding the next billion cryptocurrency users. 

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Matěj Žák, Trezor’s Chief Executive Officer, said: “From the outset, our mission at Trezor has been to extend access to Bitcoin to as wide an audience as possible by enabling people to buy, manage and store it as simply and securely as possible. Enabling more people to use Trezor services in their preferred languages is an important part of delivering on that promise.”  

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The price of bitcoin has once again recently reached an all time high, an event that is likely to encourage more cryptocurrency enthusiasts worldwide to explore the merits of self-custody. The collapse of high-profile crypto businesses in recent years highlighted the risks for the public of holding their cryptocurrencies on centralised exchanges – a risk encapsulated in the phrase, ‘not your keys, not your coins’. Making Trezor devices, firmware and the app available in Spanish, French, German and Czech will ease the path to self-custody for crypto owners who are less confident in English. 

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The new language services will be available on the Trezor Safe 3, the entry-level hardware wallet for crypto newcomers and novices, on its flagship touch-screen Model T, and on the Trezor Suite management app. 

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To optimise security and give users peace of mind, new Trezor devices arrive without firmware installed so that customers can be confident that their hardware wallets have not been tampered with. Users’ preferred language option will apply on the intuitive yet powerful crypto management app and also on their new device. Existing users can also change their language preferences for one of the world languages on Trezor Suite. 

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Trezor will release the new language capabilities initially as a Beta version that will be continuously refined. 

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About Trezor

‍Trezor is the original bitcoin hardware wallet company, founded in 2013. It pioneered the development of the self-custody of crypto assets, empowering individuals with an open-source device that enables anyone to easily and securely hold cryptocurrencies.

Trezor has expanded to offer a whole ecosystem of easy-to-use both hardware and software  products that help protect users - from crypto novices to crypto experts. In 2023, the company launched its Trezor Academy initiative which educates grassroots communities across the African continent on safe participation in the bitcoin ecosystem. Trezor is part of SatoshiLabs, a technology holding company with various interests in crypto and bitcoin companies.

Trezor Suite is a new desktop application from SatoshiLabs, producer of the original hardware wallet Trezor. This application complements the most secure way of storing cryptocurrencies and adds yet another layer to people's cryptocurrency experience.

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Security first

Trezor has created many security features that have been adopted as the industry standards for safe handling of bitcoin. Trezor Suite is adding to this with its easy to use app that helps battle one of the most painful troubles out there - phishing attacks. Using a desktop application provides isolation from cloned sites and malicious links, and the software build can be independently verified unlike a website. Another benefit is that a desktop app is capable of implementing far more powerful features than its browser-based counterpart.

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“We understand that using cryptocurrency every day makes people vulnerable to certain scams and attacks. An application on your desktop or mobile device that you have thoroughly checked and approved provides a good solution. But we wanted to do it right and also deliver features that empower hardware wallet users and bring them closer to the future of bitcoin use.” Matěj Žák, Head of Product at SatoshiLabs

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More on security: Trezor Suite: Security made simple

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Usability for wider adoption

Trezor Suite's new design introduces an easy onboarding process for those new to hardware wallets and the app is complete with a convenient straight-to-custody exchange service from Invity.io. These and many other user-focused features make the whole experience of using bitcoin accessible to everybody. Being able to compare offers from many different exchanges when selling, buying or exchanging cryptocurrencies brings a new level of transparency, with the added benefit of each transaction being secured by Trezor, driving mass adoption and ensuring self-custody. The brand-new onboarding process in this public release of Trezor Suite makes sure new users understand all the key steps involved in securing their assets: it provides a walkthrough of creation and backup of recovery seeds, setting a strong PIN, and using passphrase effectively to segregate coins and protecting Trezors from physical attacks.
Along with the newly-introduced Learn & Discover reference manual, Trezor Suite is focused on making sure every user gets the most out of their hardware wallets while avoiding the costly mistakes many have made in the past.

More on usability: Trezor Suite: the easy way to use Bitcoin

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Focus on privacy

Trezor Suite is the first hardware wallet application that offers advanced privacy features in a form that is easy for anyone to use. Privacy is often a secondary focus for those building on Bitcoin, as the priority is to ensure there is robust infrastructure in place for Bitcoin as sound money. To make it easier to protect one's identity, Trezor Suite packages privacy tools in a way that even non-technical users can take advantage of them. By downloading Trezor Suite, sophisticated features like the Tor switch, Locktime, Discreet mode, and more, can be turned on in a single click. With many other privacy features in development, Trezor Suite will help every cryptocurrency user offset the risks of losing control over their private data.

More on privacy: Trezor Suite: Privacy made easy

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Feature Highlights

• Buy, Sell, and Exchange crypto with Invity.io - Connect to noncustodial exchange providers that offer the best rates, the most local payment methods, and the most effective support all in a single location. Invity's straightforward comparison tool allows users to buy, sell, exchange, and learn about digital currencies with ease so they never feel lost in the quickly changing world of crypto
• Anonymous mode via Tor - At the flick of a switch, benefit from an anonymized global network that will obscure your connection by relaying it through servers distributed around the world
• Dark mode - requested by community and delivered from Trezor with love
• Onboarding - making it quicker and easier to get started securely using your wallet
• Discrete mode - obscures sensitive data on-screen, so no one can peek over your shoulder
• RBF - replace by fee for Bitcoin transactions allows users to increase the fee of transactions even if it was already broadcast

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Coming soon

• CoinJoin
• Bitcoin full node
• Mobile App
• Recurring buy crypto savings account

See our plans for Trezor Suite in the Road Map. Check-in to Trezor Suite here.