Personalised, one-on-one onboarding sessions provide expert knowledge and reassurance as customers set up crypto cold-storage devices
Trezor, the original bitcoin hardware wallet company, today launches Trezor Expert, a service providing personalised, one-on-one, online onboarding sessions for Trezor customers as they set up their hardware wallets.
Trezor Expert aims to build user confidence as they begin their journey into crypto self-custody, ease customer concerns about making errors, and give them the knowledge to protect their crypto effectively.
Under the service, specialists in hardware wallet security guide users step by step through the set-up process so that the user’s hardware wallet is fully configured by the end of the Trezor Expert session. The specialists provide guidance on best practices and ensure that users understand the basic concepts correctly. The service is available seven days a week, including weekends, and users can book a slot at their convenience, irrespective of where they are in the world.
Participants in Trezor Expert are encouraged to actively engage with the specialists, ask questions and seek clarification in order to fully benefit from the interactive learning experience. Trezor Expert sessions are designed to ensure that only the customer, and no one else, knows the wallet backup and other sensitive information.
Matěj Žák, Trezor’s Chief Executive Officer, said: “For many people, their crypto journeys begin on centralised exchanges before they progress to taking responsibility themselves for storing their crypto on hardware wallets . We’ve seen this play out many times after the collapse of high-profile exchanges when our sales suddenly spike. But newcomers to hardware wallets sometimes lack experience, knowledge and confidence in setting up hardware wallets – turning to social media and internet research to help them through the process. We wanted to give customers access to personalised guidance from a trusted, reputable brand recognised for its commitment to security.”
Žák continued: “Trezor Expert not only helps our customers to set up their hardware wallets correctly, it gives them the opportunity to explore the security considerations of self-custody in more detail as they cover topics such as private key management and safe online practices.”
Trezor Expert is available for purchase on the Trezor e-shop at a price of USD 99. Customers interested in using, or learning more about, Trezor Expert can visit https://trezor.io/trezor-expert-session.
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Note to editors
Product images and Trezor logos are available for download at the following link: https://trezor.visualbook.pro/en/imagery
About Trezor
Trezor is the original bitcoin hardware wallet company, founded in 2013. It pioneered the development of the self-custody of crypto assets, empowering individuals with an open-source device that enables anyone to easily and securely hold cryptocurrencies.
Trezor has expanded to offer a whole ecosystem of easy-to-use both hardware and software products that help protect users - from crypto novices to crypto experts. In 2023, the company launched its Trezor Academy initiative which educates grassroots communities across the African continent on safe participation in the bitcoin ecosystem. Trezor is part of SatoshiLabs, a technology holding company with various interests in crypto and bitcoin companies.